Indonesia’s Minister for Tourism and Creative Economies, Sandiaga Uno, has issued a call to action for airport staff to consistently provide exceptional service to passengers at Bali Airport. This directive follows the listing of I Gusti Ngurah Rai International Airport among the world’s worst by a leading passenger rights organization.
Addressing this issue from Jakarta, Minister Uno stressed the importance of hospitality workers, particularly those at airports and borders, in creating a positive first impression of Indonesia for tourists. He stated, “They get their first impression at the airport, and we must ensure that our airports exemplify typical Indonesian hospitality.”
Reacting to the AirHelp survey, which ranked Bali Airport
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