Following a major update back in the spring, the Sonos app was very broken and missing key functionality. The company admitted it made a huge mistake in pushing the redesign too soon and explained that it has since uncovered more “issues” that have prohibited it from adding those missing features. Users were quickly frustrated, and now the company is so mired in fixing its app problem that it delayed two products that are ready to launch ahead of the holiday season. Let’s discuss how we got here, what happened with the app, the consequences Sonos
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