The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’s opening a formal proceeding to review the customer support from cable, broadband, satellite TV and home voice service providers.
The review will cover customers’ friction points when contacting telecom industry providers. These include hard-to-cancel subscriptions, getting stuck in “doom loops” when trying to reach a human, sneaky automatic renewals and shoddy accessibility options for folks with disabilities.
“We can and should expect consistent, transparent, and helpful customer service from the communications companies that provide so many services that are
→ Continue reading at Engadget
