Next time you’re craving a chalupa supreme, you might not be ordering from a person. Taco Bell is expanding its program for using AI voice recognition in drive-thrus. After testing the technology in more than 100 locations in 13 states, the fast food chain’s parent company aims to add voice-powered AI capabilities to hundreds more Taco Bell drive-thrus in the US by the end of the year.
“With over two years of fine tuning and testing the drive-thru Voice AI technology, we’re confident in its effectiveness in optimizing operations and enhancing customer satisfaction,” said Lawrence Kim, chief innovation officer for Yum! Brands.
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