Sonos seriously stepped in it a couple of months back when it released an overhauled first-party mobile app that shipped with a number of missing features. These included core functions like sleep timers and alarms. Many of the company’s speakers would not appear as a pairing option and it became extremely difficult to precisely adjust the volume level of a paired speaker.Additionally, music search and playback were both negatively impacted by the change, leading to numerous customer complaints.
Now, the company has apologized for releasing the half-baked app. CEO Patrick Spence
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