Lyft is partnering with Anthropic to bring the startup’s AI tech to its platform. “Anthropic, known for its human-centric approach to AI, will work with Lyft to build smart, safe, and empathetic AI-powered products that put riders and drivers first,” the two said in a joint press release.
If you’re a frequent Lyft rider, you can see the early results of that collaboration when you go through the company’s customer care AI assistant, which features integration with Anthrophic’s Claude chatbot. According to Lyft, the tool is already helping to resolve thousands of driver issues every day, and has reduced average resolution times by 87
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