MEXICO CITY — Diego, an Uber driver, picked up his client at 10:37 on a Saturday night, behind a crowded basketball arena where an NBA game had just ended.
He traversed dark, tiny alleys on the outskirts of one of the largest, most congested cities in the world. He drove over curbs, slowed to a crawl to avoid damage from crater-sized potholes and, at one point, stopped his car, threw it in reverse and turned a corner backward.
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The zigging and zagging ended on a main thoroughfare two miles ahead of the massive traffic jam in front of Arena Ciudad de México. The six-mile ride to the hotel — in the
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