The problem of burnout and high turnover predates the pandemic. But COVID-19 amplified challenges as shelters closed, counselors had to meet with clients via video chat and isolation increased clients’ mental health and addiction issues.
This is part of a series updating our readers on some of our top stories of the past year.
In recognition of the sector’s workforce struggles and the fact that Washington cannot address its persistent homelessness crisis without a fully staffed response system, the state legislature created a stipend program using federal pandemic relief money that offers workers two rounds of payments of up to $2,000.
The stipends are meant to provide short-term relief for
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