How Asus claims it’s overhauling customer support after Gamers Nexus investigation

/ Asus will now let you dispute previous warranty claims — and finally address the ROG Ally’s microSD card reader.

By Sean Hollister, a senior editor and founding member of The Verge who covers gadgets, games, and toys. He spent 15 years editing the likes of CNET, Gizmodo, and Engadget.

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Photo by Monica Chin / The Verge

Asus’ reputation for customer support has been tarnished, and the company is now pledging a long list of concrete fixes to Gamers Nexus. Chief among them: if you’ve ever been denied a warranty repair or

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