EVERY LARGE business has a boss and minions, who do most of the work. What comes between the corner office and the shop floor is a matter of managerial preference. Some firms’ organisational charts are towering mille-feuilles, with staff piled into rigid hierarchies stuffed with assorted supervisors. More fashionable of late has been the pancake organigram: fewer layers of workers reporting to a smaller cadre of chieftains. As appealing as such “flat” organisations might seem, the thinning of managerial ranks comes at great cost.
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Vice-presidents, area supervisors and other department heads were once the corporate machine’s
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