Marianne was expecting the phone call to be quick. She had just moved house and what she needed was for her new doctor to issue the medications she usually received from her old doctor. But as she stood in her hallway, surrounded by boxes, the writer and mother of two felt the stress inflating inside her as she realized this was not going to be easy. Marianne, speaking using a pseudonym to keep her medical details private, had only traveled 200 miles (300 kilometers) from southern England to the Midlands, but it felt like she’d moved to a different country.
This new doctor knew nothing about her—her multiple chronic conditions,
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