In the Dreams favela, in the Brazilian city of Ferraz de Vasconcelos, Crislaine Fernandes da Silva strolls to work for her morning conference call. She works out of a shipping container that’s been repurposed into a logistics center for naPorta, a startup that provides last-mile delivery services for ecommerce companies, letting them access hard-to-reach places like the middle of the sprawling, low-income communities on the outskirts of Brazil’s major cities. Da Silva takes in the packages, sorts them, then dispatches them via local couriers to customers.
It’s a far cry from her last job as a cleaner earning 600 Brazilian reais ($124) a month—half the national minimum wage—for a 12-hour
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