How IT Departments Scrambled to Address the CrowdStrike Chaos

Just before 1:00 am local time on Friday, a system administrator for a West Coast company that handles funeral and mortuary services woke up suddenly and noticed his computer screen was aglow. When he checked his company phone, it was exploding with messages about what his colleagues were calling a network issue. Their entire infrastructure was down, threatening to upend funerals and burials.

It soon became clear the massive disruption was caused by the CrowdStrike outage. The security firm accidentally caused chaos around the world on Friday and into the weekend after distributing faulty software to its Falcon monitoring platform, hobbling airlines, hospitals, and other businesses, both small and large.

The

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