For all the bluster about generative artificial intelligence upending the world, the technology has yet to meaningfully transform white-collar work. Workers are dabbling with chatbots for tasks such as drafting emails, and companies are launching countless experiments, but office work hasn’t undergone a major AI reboot.
Perhaps that’s only because we haven’t given chatbots like Google’s Gemini and OpenAI’s ChatGPT the right tools for the job yet; they’re generally restricted to taking in and spitting out text via a chat interface. Things might get more interesting in business settings as AI companies start deploying so-called “AI agents,” which can take action by operating other software on a computer or via
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