Before Smartphones, an Army of Real People Helped You Find Stuff on Google

The Eiffel Tower is 330 meters tall, and the nearest pizza parlor is 1.3 miles from my house. These facts were astoundingly easy to ascertain. All I had to do was type some words into Google, and I didn’t even have to spell them right.

For the vast majority of human history, this is not how people found stuff out. They went to the library, asked a priest, or wandered the streets following the scent of pepperoni. But then, for a brief period when search engines existed but it was too expensive to use them on your shiny new phone, people could call or text a stranger and ask them

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