Q A: BofA exec spills on what’s next in mobile banking, explains digital ambassador program

Michelle Moore reads every review of Bank of America’s mobile app, and those reviews dictate what is featured on the app. Customers want touch ID to log onto the BofA app? Done. Or a way to cash rewards from credit cards on a phone? On the way. Moore, head of digital banking for Charlotte-based Bank of America Corp. (NYSE:BAC), feels lost without her phone and uses other apps just to check out what other companies are doing. I sat down with Moore this week to talk about the bank’s recent enhancements…