A LOBBY CAN shape the first impressions of a business. Guests at the building housing the New York headquarters of Jefferies, an investment bank, were once greeted by a section of the Berlin Wall purchased from the East German government. In the London office of Slaughter and May, a law firm, water trickles down an atrium wall into a shallow pool made of natural stone. The San Francisco home of Salesforce, a software giant, greets visitors with a 106-foot (32-metre) video wall displaying anything from soothing waterfalls to Pac-Man clips.
As covid-19 shut offices around the world, those crucial first impressions were mediated by video calls. With workers stuck at
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