UPS is continuing to withdraw from its business relationship with Amazon. By the second half of 2026, UPS said it will cut its shipping volumes for Amazon by more than 50 percent under the companies’ revised arrangement.
“Amazon is our largest customer, but it’s not our most profitable customer,” CEO Carol Tomé said during an investor call about the shipping and logistics company’s latest financials.
Business with Amazon accounted for about 11 percent of UPS’ 2024 revenue, which totaled $91.1 billion. Amazon was a larger share of UPS’ revenue during the peak of the COVID-19 pandemic; in 2020,
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