Protesters Say Uber and Lyft Are Still Failing Their Blind Passengers

Last summer, when Krystal White was visiting Houston for a National Federation of the Blind convention, she claims she had to hide her guide dog named Gage in order to get an Uber from the airport.

This is a frequent problem, she explains.“I’ve had them drive right past me, and I’ve had neighbors go, ‘I think that was your Uber driver,’” White says. “And I’m like, ‘oh great.’ So I’ve missed appointments, I’ve missed my daughter’s play at school.

“It makes you feel isolated—like it’s all your fault, you’re blind. And you can’t get anywhere when you’re trying so hard to do so.”

White, from Boise in Idaho, was among the protesters

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