The Federal Communications Commission has passed rules that will require all wireless calls to the 988 Lifeline to be georouted. Geographic routing ensures that attempts to reach the National Suicide Prevention Hotline for intervention services will be sent to the location where the call is placed rather than to the location of the caller’s area code and exchange.
Once the rules take effect, national providers will have 30 days to implement georouting for these calls. Smaller, non-national providers have a timeline of 24 months to comply. The agency also issued a proposal that the same georouting policy be applied to texts sent
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