In the next five years, Smith wants to add at least 60 more 911 dispatchers and call takers and get staff vacancy down to below 10% from its current 17%. She also wants to scale up the number of CARE responders to be able to work citywide, 24/7. Smith did not say how many responders that might require.
As part of its evolution, Smith envisions CARE will have a community violence prevention and intervention component and coordinate with existing violence intervention programs at the city and county level.
In 10 years, Smith wants to improve technology at the 911 center to rely more on machine learning and AI to “mitigate
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